Hobbies and interests. Community maintenance. Your ideas to improve the community. Other phones, gadgets, tablets and wearables. SIM cards. Unlocking your device. Mobile Network status. Mobile Data. Texting and messaging. Online safety. Smart Home. My EE account. My EE app and website. Pay monthly. Pay as you go. Small Business. My bills. Porting your number. My orders. Wrong phone showing on EE App. Report post Message 1 of All forum topics Previous Topic Next Topic.
EE Community Support Team. Re: Wrong phone showing on EE App. Has you plan changed for you? Is your device showing as your old phone? Report post Message 2 of Grand Master. Report post Message 3 of The plan has changed to show the new one, but yes, the phone showing is my old previous one. Report post Message 4 of Report post Message 5 of Report post Message 6 of Report post Message 7 of You can only make use of this roll over data if you top up your package before it expires.
To do so, top up without selecting any pack; this will revert your sim to the classic model. Once you have chosen your preferred pack, you can begin the top up process. We have outlined five step-by-step EE top up tutorials in the sections below. Select the method most convenient for you and follow the instructions to complete your top up. Top up over the phone by calling the EE top up number or by texting your top up amount the EE top up text service. Please be aware that, for both, you will have to register a credit or debit card with the provider, which you can do through your My EE online account.
Note that if you are topping up through the automated top up service over the phone, you will need to register a four digit code which you will have to key in during future top ups.
Sometimes, the mobile data shows no signal on your iPhone or Android phone or your mobile data is on but not working properly. In either of those cases, there can be a lot that can go wrong. The following fixes describe how you can fix these issues on your iPhone and Android phone.
If you own an iPhone and have trouble with your EE mobile data connectivity, you can do the following simple steps to fix the problem. If your EE package comes with the Content Lock option, it can result in your EE mobile data not working for some websites and apps. To disable the Content Lock feature:. During an update or in your iPhone defaults settings, the network mode of your phone is set to one that does not offer optimal coverage.
For example, if you have a 4G phone, you should always make sure that 4G is selected in your Network Type. To change and choose the right Network mode:. Sometimes, iPhone factory reset fixes many bugs and issues that can cause your EE mobile data to malfunction.
The factory reset erases all your settings and data from your iPhone to recover from bugs. To do this:. Access point names or APNs set your Android phone with all the crucial settings such as IP addresses and gateways to get you connected to the EE mobile data. However, these settings can sometimes get corrupted and require a reset that causes mobile data issues To fix this:.
APN protocol settings do not exist in all Android phones.
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