Nothing is more frustrating than trying to get your point across to a Seller Central representative and feeling like you are continually being misunderstood. In previous blog posts, we have covered ways to handle different glitches within the Amazon inventory system — some of which require opening a case and sending a written message to ask for an investigation, a reimbursement, or some other type of assistance.
You can browse through the list of issues to find the one that best fits the problem you need assistance with. You will need to provide the basic information about the specific issue you are having problems with, so it helps to have that information handy before you open your case.
Any other details you can provide, including screenshots, would be helpful to the representative who assists you. You will be given the option to have the representative respond to you via email or phone. We recommend always sending an email detailing your issue and requesting an email response. Also, sometimes the representative will call you even if you request an e-mail.
Your mom was right: Politeness goes a long way in this world. While some sellers sell their items but choose Amazon warehouses for their goods to get packed and delivered to the respective customers, others prefer selling and shipping their products to customers on their own.
In fact, even to an extent that if a seller has an issue with a customer, the team helps him or her to connect. After proper research, we found that there is no direct phone number or helpline to contact Amazon customer support, especially for sellers. The only way you can contact them is to log in to your seller account and request contact. Here is the link. If you are a seller on Amazon and have questions about your seller account, you can contact — Seller Support US. If you are a seller in the United Kingdom Amazon.
If you are a seller in Japan Amazon. If you are selling in India Amazon. Note: Though we have taken the phone number from their official website, there might be times when these phone numbers may not work. Step 1: Sign in to your Amazon Seller Account by clicking this link. Step 2: When you connect to Amazon Seller Central customer service, it is important to first choose what your problem is associated with. Generally, you will see two options:.
You have to be specific about the issue that you are facing in the Seller Central. So, choose the respective option.
Step 3: After you click any one of the above two options, you will be redirected to a detailed page, which has a search bar and a list of common questions as hyperlinks.
Step 4: Look for the questions displayed and if it is something that you want to ask, you can directly click and get the answers. Step 6: Upon clicking the above option, on the right pane, you will have a dropdown to choose the language you want to communicate in. Choose the respective language. Download Article Explore this Article methods.
Related Articles. Article Summary. Method 1. If you want to ask a seller a question about a product, you can do that from the product page. Go to Amazon. You can use this button to send a message directly to the seller. Follow the prompts to choose a topic for your question or comment.
Possible subjects you can choose from include product details, shipping, returns and refunds policies, and product customization. Type a detailed message in the text box on the next page.
Amazon will forward your message on to the seller and email a copy to you. Give the seller up to 2 business days to get back to you before you try to contact them again. Method 2. Locate the item you want to get help with in the list of orders.
If these kinds of transactions are handled by the seller, Amazon will put you in contact with them. From there, you can leave the seller a star rating and make comments about your shopping experience. Method 3. From the Amazon Prime app, select the dropdown navigation menu on the top left side of the screen. Clicking this link will open up an inbox containing all your past communications from Amazon and third-party sellers.
Open a message from the seller you want to communicate with. Scroll down the list of messages until you find one from the seller you want to talk to. Stay up to date on Amazon policies. Get tips to grow your business. Log In. Seller's Guide: Contacting Amazon Buyers. By Colleen Quattlebaum.
In an official announcement posted on its forums, Amazon claims that it hopes to achieve the following objectives: Increase the security of buyer-to-seller communication. Resolve disputes faster and better by ensuring Amazon. Benefits Feedback Solicitation After a customer makes a purchase, he or she has 90 days from the date of order to leave comments, feedback, and ratings.
Improved Dispute Arbitration One of the primary reasons why Amazon strictly enforces the use of the Buyer-Seller Messaging Service is to improve dispute arbitration. Limitations Email Anonymity As mentioned before, the Buyer-Seller Messaging Service automatically hides the real email addresses of buyers and sellers and assigns them a unique email alias.
Links Leading Away From Amazon. So, take note that your message may not include the following: Any links that send the buyer to another website or divert the buyer to a different sales process; Misleading business names, which inaccurately identify the seller or confuse the buyers; Improper business names, which contain an email suffix like.
How to Contact Buyers There are essentially two ways to contact your customers: Via Seller Account Search for the particular transaction whose buyer you want to contact on the Manage Orders page. Choose the particular buyer you want to contact and click the customer name within the Order Details. On the Contact Customer form, select your subject line from the drop-down menu. Type your message into the Message text box. Note that messages to buyers only use plain text; any messages containing hyperlinks or other HTML code will be blocked.
Send your message by clicking the Submit button. Repeat the process for each feedback request you'd like to send. Via Third-Party Feedback Software Create your message to the buyer, making sure to follow all Amazon communication guidelines. Set your desired timing rules and other parameters, such as which ASINs should receive the message. Regularly refine and test your messages, which are sent automatically based on your settings.
FAQ How many messages can I send? Are my conversations recorded? If so, for how long are the records kept?
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