Having the right tools improves the quality of your work. You need to know how to treat your clients right, even if you are the most talented hairstylist in the whole world. Your success in this field depends on the type of customer service you offer from the reception, consultation and to the other stages.
You can consider attending classes that educate you on effective communication skills, handling clients with different behavior and maintaining professionalism with the people you serve. You need to be ready to communicate effectively and share ideas and opinions with your customers.
Working as a team is another part of the apprentice set. It helps you to not only develop yourself in this field but also to set goals and achieve them together with the other members of the group. According to business experts, teamwork is essential in every career, and this is why an apprentice in hairdressing should focus on building a strong relationship with the workmates and the clients.
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A consultation is your chance to see if you feel the hairdresser understands what you want. Fox warns that consulting right before the appointment ends up with people "agreeing to something they don't want just because they are there and want something done that day. He also says that a good hairdresser will also manage your expectations. The importance of communication in a consultation will allow for the hairdresser to determine how long a cut or colour will take.
He advises clients how often they'll have to come in to maintain a style. That can then factor into their decision," Fox explains. In the consultation, Fox looks at the hair as a technical analysis. He examines the natural colour and depth then formulates a colour list. Fox explains, "This is the service you are paying for when you book an appointment with a colour specialist.
I also look at the velocity of the hair—how easily it will absorb colour, the elasticity of the hair how strong are the bonds are and the percentage of grey, as this all affects how the colour comes out. I talk to clients about the colouring of their skin and the colours and makeup they wear day to day. This is important for your hairdresser to take into account.
We take notes, so if a client does choose to book an appointment, we know exactly what we're going to use and the amount of time it will take. This is the sort of service you should be looking for.
I told Fox that I wouldn't ask a hairdresser what their qualifications were, and he said, "Why not? If somebody has the right training, they won't be offended. You might ask someone else for their experience when giving them a job, so why should hair be any different? At the end of the day, you are paying for a service and deserve it to be right. When looking for a salon, Fox says, "Do your research. Look for someone in the speciality of what you want and your hair type. If you love getting your hair up and want it put up every other week, look for someone who specialises in that.
Look at reviews and images; before and after pictures are ideal. I'd be wary of someone who says they specialise in a certain trend but all the images are of models or celebrities. Whilst it's great to see a few of those for inspiration and to introduce a trend to clients, pretty quickly I'd like to be seeing that speciality shown in a client picture.
I would always want to see real people's hair done by that hairdresser or salon. That is probably the best evidence unless it looks heavily edited.
I take my images in the same chair in the same light, so people can see it's the same person—no fancy lighting needed. Fox also recommends viewing reviews on certain hair salons and hairdressers. Everyone will have one bad review I don't think you could find a hairdresser that doesn't , but look for recent reviews, plus pictures.
A Facebook page is also a great one to look at when choosing a salon for reviews and images that may not be included on a salon's website," he says. A good indicator is to look at the brands used in the salon.
For example, I have Caviar Haircare and Olaplex used in my salon. Big brands won't just put their products into any salon —they do their research on the hairdresser and also insist you do training with them so you know how to administer and recommend the product. Fox explains that the rise in social media may be deceiving some. It's great to bring inspiration pictures, but just be aware that whilst we can take inspiration from that, that isn't how that person looks in real life.
Even if an image is not edited, lighting is a huge factor, and often in social media posts, the walls for example bright white walls can reflect the light or reflectors used by photographers can make the hair look super shiny or a unique colour in an image. Again, this wouldn't be what the human eye sees," explains Fox.
Many images sent to me from Pinterest, I have to make clients aware that the link is to a hair extensions site, as it's often not as clear.
Many hair imageries also omit to disclose the use of clip-in extensions. Again this gives clients an unrealistic expectation of what they can achieve," warns Fox. Another thing to consider, Fox says, is the origin of the image. They have completely different colour laws and regulations to the EU. Even from the same brand, a tube of colour from the States will be different than the same brand in the UK. The PPD levels paraphenylenediamine used to colour the hair are much lower here.
So if you see a picture where hair was black and changes to blonde—like say, Kim Kardashian's—that can be why," says Fox. You don't want to be worrying about the time or panic your hairdresser into rushing. That's when mistakes are made. Make the trip a pleasurable and relaxing experience. Fox says that a consultation "will ensure there's no disappointment with the result.
We also tell the client exactly how much it will cost on the day. He explains that hairdressers should outline their standard price list and should be able to give you an idea of cost at the consultation. He tells me, "If you go to a colour specialist, you will probably have extra services you haven't been used to doing at another salon.
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